A Sociotechnical Approach to Knowledge Management in the Era of Enterprise 2.0: the Case of OrganiK

Main Article Content

Dimitris Bibikas
Dimitrios Kourtesis
Iraklis Paraskakis
Ansgar Bernardi
Leo Sauermann
Dimitris Apostolou
Gregoris Mentzas
Ana Cristina Vasconcelos

Abstract

The increasing need of small knowledge-intensive companies for loosely-coupled collaboration and ad-hoc knowledge sharing has led to a strong requirement for an alternative approach to developing knowledge management systems. This paper proposes a framework for managing organisational knowledge that builds on a socio-technical perspective and considers people as well as technology as two highly interconnected components. We introduce a conceptualised system architecture that merges enterprise social software characteristics from the realm of Enterprise 2.0, and information processing techniques from the domain of Semantic Web technologies. In order to deliver a KM approach that could assist in reducing the socio-technical gap, we suggest deploying such a solution using an integrated sociotechnical implementation methodology.

Article Details

Section
Proposal for Special Issue Papers